Shipping and Returns Policy

Shipping and Returns Policy for Adejoke Luxuries (adejokeluxuries.com)

 

Shipping Policy:

  1. Order Processing: Upon receiving your order, we will process it within [24hrs], including weekends and public holidays. We strive to ship all orders promptly and efficiently.
  2. Shipping Methods: We offer various shipping options for your convenience. The available methods and associated delivery times will be displayed during the checkout process. Please note that delivery times may vary depending on your location and the shipping method selected.
  3. Shipping Costs: Shipping costs will be calculated based on the total weight of your order and the destination address. The applicable shipping charges will be displayed during the checkout process before you complete your purchase.
  4. Order Tracking: Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment.
  5. International Shipping: We offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and other fees imposed by the destination country. The recipient of the shipment is responsible for any additional charges incurred.
  6. Shipping Delays: While we make every effort to deliver your order within the estimated timeframe, please understand that shipping delays may occur due to unforeseen circumstances or events beyond our control. If your order experiences a significant delay, please contact us, and we will assist you in resolving the issue.

Returns Policy:

  1. Eligibility for Returns: We want you to be fully satisfied with your purchase from Adejoke Luxuries. If you are not completely happy with your order, you may be eligible to initiate a return within [Insert Return Period] days from the date of delivery.
  2. Return Conditions: To qualify for a return, the item(s) must be in their original condition, unused, and in the original packaging. Any product that shows signs of wear, damage, or alteration may not be eligible for a refund or exchange.
  3. Return Process: To initiate a return, please contact our customer support team at [Insert Contact Email/Phone Number]. Our team will guide you through the return process and provide you with a return authorization, if applicable.
  4. Return Shipping: Unless the return is due to an error on our part (e.g., incorrect item shipped), the cost of return shipping will be the responsibility of the customer. We recommend using a trackable shipping method to ensure that the returned items are received safely.
  5. Refund or Exchange: Upon receiving the returned items and verifying their condition, we will process your refund or exchange as per your request. Refunds will be issued to the original payment method, and exchanges will be processed for the desired replacement item, subject to availability.
  6. Non-Returnable Items: Certain items may be non-returnable for hygiene or safety reasons. These include but are not limited to earrings, intimate apparel, and perishable goods.
  7. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund, including any applicable return shipping costs.
  8. Cancellation Policy: If you wish to cancel an order before it has been shipped, please contact us as soon as possible. Once an order has been shipped, the regular return policy will apply.

If you have any questions or concerns regarding our Shipping and Returns Policy, please feel free to contact us at:

Adejoke Luxuries Email: info@adejokeluxuries.com Phone: +353871216615

By placing an order with us, you acknowledge that you have read and agree to our Shipping and Returns Policy.

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